Customer support and help center
Get in touch
For billing, technical, and general support requests, please contact Ascend customer services.
Frequently asked questions
LabCheck is an Ascend-hosted, web-based application. It’s an integrated ordering and reporting system for managing laboratory services, including but not limited to order entry, electronic results delivery, automated calculations, and pre-built and customized reports.
LabCheckGo is an Ascend-hosted, mobile-friendly web-based application we developed. It was designed to work in concert with LabCheck, enabling our customers to view, monitor, and acknowledge critical action-level alerts and results for single or multiple facilities from their smartphone and tablet devices.
We’ll contact you immediately upon discovering a problem with a specimen. We’ll notify you of life-threatening results within one hour.
Our FSR team provides implementation training, supply management, web-based training, and other in-clinic services.
A fully interactive suite of online training tools to help train all levels of staff who are either learning or refreshing their knowledge. This training content has been developed and targeted to all roles in the ESRD care process.
Ensuring that clinics receive every dollar to which they’re legally entitled has become a complex and time consuming process. We streamline this process through receiving electronic patient information (ADT), electronic eligibility verification, electronic invoicing, and transmission of key patient data needed to bill CMS under the bundling system.